Privacy Policy

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This Privacy Policy describes how Gardenflexible, operating through the website gardenflexible.world, collects, uses, stores, and protects personal information in connection with our gentle physical activity consultation services, session packages, and related products offered in New Zealand. By accessing our website, purchasing consultation packages, or submitting enquiries, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is Gardenflexible, located at 62 South Terrace, Darfield 7510, New Zealand. For privacy-related enquiries, you may contact us at info@gardenflexible.world or by phone at +64212768311. We are committed to handling your data in accordance with the Privacy Act 2020 of New Zealand and applicable international data protection principles where relevant.

2. Information We Collect

We collect personal information that you voluntarily provide when engaging with our gentle physical activity consultation services. This may include your full name, email address, telephone number, postal address, and any information you share in contact forms, booking requests, or consultation sessions. When you purchase session packages such as the Introductory Movement Consultation, Six-Session Gentle Activity Plan, or Monthly Guided Movement Support, we also collect billing information and transaction records necessary to process your order.

During consultations, we may collect information about your activity preferences, mobility goals, lifestyle factors, and physical comfort levels to design personalised gentle activity formats. This information is collected solely to deliver effective consultation services and is treated with the highest level of confidentiality.

We automatically collect certain technical data when you visit gardenflexible.world, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This data is collected through cookies and similar technologies as described in our Cookies Policy.

3. How We Use Your Information

We use your personal information for the following purposes related to our consultation products and services:

We do not use your personal information for purposes unrelated to our gentle activity consultation services without obtaining your explicit consent. We will never sell your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: your explicit consent, provided when you submit our contact form and agree to data processing; the performance of a contract, when you purchase a consultation package and we deliver the agreed services; our legitimate interests in operating and improving Gardenflexible consultation services, provided such interests do not override your fundamental rights; and compliance with legal obligations under New Zealand privacy and consumer protection legislation.

5. Data Sharing and Disclosure

We may share your personal information with trusted third-party service providers who assist us in delivering our consultation products. These may include payment processors, email service providers, video conferencing platforms used for remote consultations, and website hosting services. All third-party providers are contractually obligated to protect your data and use it only for the specified purposes.

We may disclose your information when required by law, regulation, legal process, or governmental request. We may also disclose information to protect the rights, property, or safety of Gardenflexible, our clients, or the public. In the event of a business transfer, merger, or acquisition, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Consultation records and activity plans are retained for the duration of your active package and for a period of three years thereafter to support continuity of care and reference for returning clients. Financial and transaction records are retained for seven years in accordance with New Zealand tax and accounting requirements. Contact form submissions are retained for two years unless you request earlier deletion. Technical log data is retained for twelve months.

7. Data Security

Gardenflexible implements appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, secure storage of consultation records, access controls limiting data access to authorised personnel, and regular review of our security practices. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Privacy Act 2020 of New Zealand, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal information where no legal obligation requires retention, withdraw consent for data processing where consent is the legal basis, object to processing based on legitimate interests, and lodge a complaint with the Office of the Privacy Commissioner of New Zealand if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at info@gardenflexible.world with your request. We will respond within twenty working days. We may need to verify your identity before processing certain requests to protect the security of your information.

9. International Data Transfers

Our primary operations and data storage are based in New Zealand. However, some of our third-party service providers, such as video conferencing and email platforms, may process data in other countries. When data is transferred internationally, we ensure appropriate safeguards are in place, including contractual clauses requiring equivalent data protection standards.

10. Children's Privacy

Our gentle physical activity consultation services are primarily designed for adults. We do not knowingly collect personal information from individuals under the age of sixteen without parental or guardian consent. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete that information promptly. Parents or guardians who wish to arrange consultations for minors should contact us directly to discuss appropriate formats and consent requirements.

11. Third-Party Links

Our website may contain links to third-party websites, including Google Maps for location display. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit through links on gardenflexible.world.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our consultation products, legal requirements, or business practices. When material changes are made, we will update the date at the top of this page and, where appropriate, notify active clients via email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data in connection with our gentle physical activity consultation products, please contact Gardenflexible at info@gardenflexible.world, call +64212768311, or write to us at 62 South Terrace, Darfield 7510, New Zealand.